Question 1

Do I have to give my name when I call a crisis line?

Accepted Answer

No. Almost all crisis lines are anonymous. You can call without giving your name, and most lines will not ask for it. If you're worried about being identified, you can say at the start of the call: I'd prefer to stay anonymous. That's completely accepted.

Question 2

Is it okay to call if I'm not in a life-threatening crisis?

Accepted Answer

Yes. Mental health services are not only for people at the most extreme end of distress. Most helplines actively encourage people to reach out before things get that serious. Early support leads to better outcomes.

Question 3

I've tried to get help before and it didn't work. Is it worth trying again?

Accepted Answer

Yes. Not every service or approach is right for every person — not finding the right fit the first time is very common. Different therapists, different services, different approaches can all make a significant difference. It's worth trying again.

Question 4

Where do I start if I don't know what I need?

Accepted Answer

The fastest route: if you're in crisis today, call a crisis line in your country. If you're struggling but not in immediate crisis, see your GP or family doctor — they can assess you and refer you to the right services.

Find mental health help, wherever you are.

Find a crisis line

Everything you need, in one place

Select a Region

Browse by Topic

Common questions

Happening in June

Stay informed — straight to your inbox